E-mail Records for Enterprise Stability and Productivity

Archives Advance the Work of the Institution


As society and the economy change, an enterprise needs memory. Whether the enterprise be a charity, a local government, a police department, or a corporation, institutional memory helps fulfill the enterprise's purpose.

A key tool for nurturing that memory is the archival of electronic messages. E-message archives contain a detailed chronology of which employee did what, why and how. They explain the thinking when a new marketing channel launched. They remind who contributed to the design of a new policy. And so on.

Employees come and go. Executives come and go. But enterprises last. If they shred the electronic messages of their leaders and managers, they undermine their own productivity. And they undermine accountability.

A decade ago . . . Continue Reading

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